Refund policy

Thank you for shopping at White Canvas Earth. We appreciate your business and want to ensure your satisfaction with our products. Please read our return policy carefully.

1. Returns

1.1 Eligibility: We accept returns for items purchased directly from our website within 15 days from the date of purchase. To be eligible for a return, the item must be unused, unwashed, and in the same condition as received, with all tags attached.

1.2 Exclusions: The following items are not eligible for return:

• Items marked as final sale.
• Customized or personalized items.
• Undergarments and swimwear (for hygiene reasons).

2. How to Initiate a Return

2.1 Contact Us: To initiate a return, please contact our customer service team at whitecanvasturkey@gmail.com within the specified return period. Provide your order number, the item you want to return, and the reason for the return.

2.2 Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return the item.

3. Refunds

3.1 Processing Time: Refunds will be processed within [number of days, e.g., 5 business days] of receiving the returned item.

3.2 Method of Refund: Refunds will be issued to the original payment method used for the purchase.

4. Shipping Costs

4.1 Original Shipping: Original shipping costs are non-refundable.

4.2 Return Shipping: Customers are responsible for the cost of return shipping .

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at whitecanvasturkey@gmail.com with photos of the damaged or defective product. We will provide instructions on how to proceed with a replacement or refund.

6. Exchange Policy

We currently do not offer direct exchanges. If you need a different size, color, or item, please follow the return process, and place a new order for the desired item.